Delivery Policy

Deliveries are available from 8am to 5pm on Weekdays as well as on Saturdays from 10am to 4pm. Our services are however unavailable on Sundays. A customer can make his or her order during a weekend and have their product delivered within the following week. Due to logistical circumstances we will not be offering delivery of items directly to one`s doorstep for now but it may be subject to change in the near future. There are however various picking points for one to choose from depending on the convenience of where one lives. The options are available at the Checkout page and delivery will be made to these various points within 3-7 days upon purchase of local items and 24-45 days upon purchase of imported items.

When a delivery is ready for picking, you will receive a message or call from us using the telephone number provided in the order.

Goods will only be issued to you upon production of relevant identification document bearing your National Identification number, a valid driving license or a passport. Requests for collection on behalf of someone will only be accepted if the owner issues a letter of introduction, signed and original Identification Card which the bearer will present to us. We may reject requests for collection on behalf if we are not satisfied with the authenticity of the documents presented.

We maintain a register of all goods ready for collection. You may be requested to append your signature after collection or provide a code sent to your phone before collection.